Q: When will the Reily Center Reopen?

A: The most current information regarding the operation of the Reily Center can always be found by visiting this page, our mobile app, and social media sites. 

Q: What is happening with my Reily Center membership?
 
A: All monthly membership, towel service, and locker rental payments will be suspended until operations resume. Our office will reach out to you directly if your account requires further action.

Q: What if I've purchased a Voluntary Student Membership?

A: If you purchased online or in our office, please submit a cancellation/refund request form. 

Q: Will I be refunded the Recreation Fee on my student bill? 

A: The university is evaluating the financial situation caused by this extraordinary event. More information will be communicated to students once a decision has been made about the next steps for housing, dining, and other related financial impacts to students.

Q: Is the Reily Center currently accepting facility reservations?

A: The Reily Center is not currently accepting any facility reservations. Communications have been sent out regarding existing reservations.

Q: Where can I get more info about what Tulane is doing with regard to COVID-19?

A: The university’s resource page is continually updated with the most current information regarding Tulane’s response. Tulane students, faculty, and staff, should also monitor their Tulane emails for any university communications.

Q: How do I retrieve my belongings from my locker?

A: If you have a locker and would like to retrieve your belongings, please contact sleitch@tulane.edu and we will make an appointment to do so. 

Q: Are all Club Sports operations suspended?

A: Yes, all Club Sports operations are suspended. This includes practices, home games, home tournaments, away games, away tournaments, fundraising events, community service events, and any other club-related on or off-campus event not listed here.

Q: Will our budgets receive refunds for canceled travel?

A: We are working with the university travel agents to cancel all planned travel, including hotels and flights. You will receive further information regarding specific cancellation information from our office as we receive it.

Q: Can we attend a game/conference/tournament/fundraiser on our own, without university funding?

A: You may not represent Tulane University in any club sports capacity. You will not receive university funding, nor will you be reimbursed.

Q: Will we be able to spend money out of our Club 2-Accounts and 9-Accounts?

A: All Travel funding, travel-related expenses, game or event-related expenses will be suspended. However, you may purchase needed equipment, pay coaches (in accordance with contracts), pay rental fees (in accordance with long-term rental contracts), and use the money as allocated in your 2-account that is not related to event registration.

Q: Who can I contact with questions about Club Sports?

A: Please contact your advisor, Zach Bracey, at zbracey@tulane.edu

Effective immediately, all Group Exercise classes, Small Group Training Classes, and Private and Partner Personal Training sessions are canceled.

Q: What other opportunities do we have to continue activity?

A: There are many virtual fitness options available! Check out our detailed list of virtual fitness options on our virtual fitness page. We are also working to develop opportunities for online involvement, and you may see some of your favorite instructors or trainers giving tips online soon. Going outside for a walk, bike or run is also a great way to stay active during this time. Please continue to check our website for regular updates and follow us on Facebook or Instagram.

Q: Will I receive a refund for Personal Training or Small Group Training sessions?

A: Yes. You will receive a refund for all unused sessions. Our office will reach out to you with a specific amount.

Q: I only had a few Personal Training Sessions remaining. Can I use my remaining sessions and continue with the same trainer once the sessions resume?

A: We will issue refunds for all remaining sessions. When the sessions resume, participants will need to register for a new Personal Training package. We will do our best to accommodate your requested trainer, but we cannot guarantee that we will be able to match you with the same trainer at this time.

Q: When will Group Exercise, Kendo and other fitness programs resume?

A: At this time, we do not have a definitive resumption date. Please continue to check our website for updates and information.

Q:  Will I receive a refund for Kendo sessions?

A:  Yes. You will receive a partial refund for all remaining session dates. Our office will reach out to you with a specific amount.

Q: I only had a few Kendo sessions remaining. Can I use my remaining sessions and continue with the same instructor once the sessions resume?

A: We will issue refunds for all remaining sessions.  When the sessions resume, participants will need to register for a new Kendo session. Our current instructor will continue to teach these classes.

Q: Who can I contact for more information?

A: For more information, email fitness@tulane.edu

Effective immediately, all intramural sports games/leagues/tournaments have been canceled for the remainder of the Spring 2020 term.

Q: Does that mean everything?

A: All currently in-progress leagues are ended and any remaining games on the league schedule are canceled. No playoffs, tournaments, or championships will be held. Registration for upcoming events, such as our 1-day tournaments, has been canceled and these events will not take place.

Q: What will happen to the deposit we paid to start the season?

A: We will accelerate our usual process for refunding teams (which normally would not begin until mid-to-late April after seasons ended). Right now, we cannot promise an exact timeline, but we hope to be able to begin processing within the next 2-3 weeks if not sooner. We will disregard any forfeits recorded on or after Sunday, March 8th. Earlier forfeits will still impact the refund received as described in the IM Sports Participant Manual.

Q: Will there be opportunities for me to compete in intramural programming this semester?

A: We are working on developing opportunities for different ways of competing and being involved in sport that can be done asynchronously in terms of time or location, such as offering eSports programming or sport conditioning/technique drills you can perform at any location. We anticipate releasing more information in the near future, and encourage you to continue to check IMLeagues and your email inboxes!

Q: Will you be giving out champion shirts or recognizing league leaders?

A: Given the present situation and the role social distancing measures play in mitigating the risk of disease transmission, we do not intend at this time to hold any distributions of items such as champion shirts.

Q: Who can I contact with questions about Intramural Sports?

A: You can always send us an email at imsports@tulane.edu.

Q: I signed up for an Outdoor Adventures trip, clinic, or class. Is it still happening?

A: All classes, clinics, and trips, (including Spring Break trips and Wilderness First Aid certification) have been canceled for the remainder of the Spring 2020 semester.

Q: Will I get a refund?

A: Yes, all refunds will be processed as soon as possible.

Q: Can I rent equipment?

A: No, equipment is not available for rental at this time.

Q: When will trips be offered again?

A: All trips are canceled for the remainder of the semester. Check our website frequently for updates to the summer schedule.

Q: How can I keep up with Outdoor Adventures during the emergency closure?

A: Check out our resources page and our new blog page for tips, tricks, and motivation for getting outside, plus previews of summer and fall programming

Q: Are all swim lessons canceled?

A: Yes. All group, private, and partner lessons have been canceled until further notice.

Q: Will I receive a refund if I’ve already paid for lessons?

A: Yes. You will receive a refund for all unused sessions. Our office will reach out to you with a specific amount.

Q: When will swim lessons resume?

A: At this time, we do not have a definitive resumption date for lessons. Group lessons are canceled for the entire spring semester. Please continue to check our website for updates and information.

Q: I’m a participant in the private/partner lesson program. I only had a few lessons remaining. Can I take only a few lessons with the same instructor once the swim lessons resume?

A: As we are issuing refunds for remaining lessons, we will require participants to sign up for a new set of lessons once we resume aquatics programming. We will do our best to accommodate your requested instructor, but we cannot guarantee that we will be able to match you with the same instructor at this time.